How Can We Help?
Find answers to common questions about orders, customisation, payments, and more.
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Orders & Delivery
What is the minimum order quantity (MOQ)?
Our MOQ varies by product — typically 25 units for most items and 50 units for premium kits. Check individual product pages for exact MOQs.
How long does delivery take?
Standard delivery takes 5–7 business days. Express delivery (2–3 days) is available in Delhi NCR, Bangalore, Hyderabad, Pune, and Chennai. Same-day delivery is available in Delhi NCR for select products.
Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking link via email and SMS. You can also track orders from your account dashboard.
Do you deliver pan-India?
Yes, we deliver to all major cities and towns across India. Remote locations may have extended delivery timelines.
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Customisation
What customisation options are available?
We offer logo printing, embroidery, engraving, custom packaging, personalised messages, and full-colour printing depending on the product.
What file formats do you accept for artwork?
We accept AI, EPS, PDF, and high-resolution PNG/JPG files (300 DPI minimum). Vector files are preferred for best print quality.
Can I see a sample before placing a bulk order?
Yes, we offer physical samples for most products. Sample charges apply and are adjusted against your bulk order. Contact us to request a sample kit.
How many colours can I print on a product?
This depends on the printing method. Screen printing supports up to 4 colours; digital printing supports full colour. Our team will advise based on your artwork.
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Payments & Invoicing
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and bank transfers (NEFT/RTGS). For large orders, we offer credit terms to verified businesses.
Do you provide GST invoices?
Yes, all orders come with a proper GST invoice. Please provide your GSTIN at checkout to have it included on your invoice.
Is advance payment required?
For new clients, we require 50% advance with the balance due before dispatch. Repeat clients with a good track record may qualify for credit terms.
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Returns & Cancellations
Can I cancel my order?
Orders can be cancelled within 24 hours of placement at no charge. After production begins, cancellations may incur charges. See our Cancellation Policy for details.
What if I receive damaged or incorrect products?
We stand behind our quality. If you receive damaged or incorrect items, contact us within 48 hours of delivery with photos and we'll arrange a replacement or refund.
Do you accept returns on customised products?
Customised products cannot be returned unless there is a manufacturing defect or error on our part. Non-customised items can be returned within 7 days in original condition.