Cancellation & Refund Policy
Last updated: July 2026
This website (corporategifts.store) is owned and operated by Tohfa.
Important: Since most of our products are custom-made to your specifications, cancellations and refunds are subject to the production stage of your order.
Cancellation Policy
| Cancellation Window | Refund Status | Notes |
|---|---|---|
| Within 1 hour of order | Full refund | Before production starts |
| 1–24 hours | Partial refund | If production has not started |
| After artwork approval | No cancellation | Production in progress |
| After dispatch | Not eligible | Order already shipped |
To cancel an order, email us at info@corporategifts.store with your order ID.
Refund Policy
Eligible for Full Refund
- Product received is significantly different from what was ordered
- Product is damaged or defective upon delivery
- Wrong product delivered
- Order cancelled within 1 hour of placement (before production)
- Order not delivered within 30 days of expected delivery date
Not Eligible for Refund
- Customer-approved artwork with errors (spelling, design, colour)
- Change of mind after production has started
- Slight colour variations due to screen vs. print differences
- Products damaged due to customer misuse
- Customised products with no defects
Refund Process
01
Raise a Request
Email info@corporategifts.store with order ID and issue description within 7 days of delivery.
02
Review
Our team reviews your request within 2 business days and may request photos/evidence.
03
Approval
Once approved, refund is initiated to your original payment method.
04
Credit
Refund reflects in your account as per the timeline below.
Refund Timelines by Payment Method
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–7 business days |
| UPI / Net Banking | 3–5 business days |
| Wallet / Store Credit | Instant |
| EMI Orders | 7–10 business days |
Need Help? Contact Tohfa
For cancellation or refund queries, contact us at info@corporategifts.store or call +91 7838981448 (Mon–Sat, 9 AM – 6 PM).